eCommerce Manager

VSSL Gear

The eCommerce Manager will be the owner of all direct-to-consumer channels for VSSL. By nature, the ideal candidate prioritizes VSSL’s end consumer in every decision made and continuously strives to maximize the consumer’s experience with the VSSL brand and its products at every touch point. The candidate who will thrive in this role is one that: has multi-channel and multi-platform DTC experience; is an expert in SEO/SEM, site optimization and conversion tactics; can implement best practices to drive long-term customer loyalty; delivers on revenue and profitability goals; thrives in small businesses and fast-paced environments; and can navigate between long-term strategic planning and relentless execution of day-to-day operations. 

Essential Responsibilities 

  • Execute premium brand and merchandising strategies across all digital platforms to drive omni-channel brand experience and profitable online channel growth, including Shopify, Amazon, Pro/Industry, Kickstarter, and 3rd party retailer platforms; 
  • Achieve annual DTC revenue and profit growth objectives; 
  • Routinely conduct site audits across all platforms and systematically deploy optimization tactics to elevate site experience, drive conversion and increase average order value; 
  • Continuously drive effective segmentation strategies based on target audiences, regions, and behaviors to maximize engagement and conversion with both new and existing consumers; 
  • Provide reporting to internal teams and Leadership Team with actionable solutions on product and consumer insights, and site performance; 
  • Develop a commercial road map and execute expansion into new channels, including Pro/Industry, Corporate, and International sites; 
  • Work closely with Marketing Manager to develop seasonal content plans to enhance product and brand storytelling across digital platforms and consumer touch points; 

Job Description  

  • Work closely with Marketing Manager to develop to execute monthly campaigns across all digital platforms; 
  • Continuously leverage 3rd party solutions to achieve KPI’s and deliver cost- effective solutions to enhance site performance and consumer experience; 
  • Work with Wholesale and across all channels to ensure alignment in strategy, branding, and pricing; act as key stakeholder to inform VSSL’s seasonal MAP and online seller policies; 
  • Maintain rolling web development roadmap and manage web development partners to ensure site performance and optimization. 

Professional & Cultural Characteristics 

  • Effective Collaborator & Influencer 
  • Highly collaborative, low ego approach in working with colleagues leveraging high levels of emotional intelligence – self-awareness, self-management, and relationship management – to achieve positive results; 
  • Track record of providing advice and counsel and collaborative problem- solving support, tailoring influence strategies to drive the desired change; 
  • Ability to effectively align multiple stakeholders around a common vision and direction and manage stakeholder interests and needs particularly when there might be conflict and/or underperformance; 
  • Demonstrated ability to develop innovative, pragmatic solutions tailored to specific business requirements that align with VSSL’s brand values. 
  • Strong Strategic & Results Orientation 
  • Strong business judgment and strategic insight, as demonstrated by a clear ability to understand the broader strategy and market context of the business, identify its success drivers, and support them effectively through sales strategies; 
  • Track record of being a credible and respected member of the senior leadership team, whose input is sought and valued within the broader business context; 
  • Ability to bring fresh insights to the leadership team that play an important role in changing the performance of the business, and the ability to provide sensitive yet tough advice to fellow leaders; 
  • High tolerance for risk taking and ability to continually challenge company and teams to push beyond the status quo; 
  • Energized by creating better ways of doing things, so that higher levels of performance are achievable; 
  • Ability to deliver results, work within ambiguity, and successfully manage unresolved situations, frequent changes, or unexpected events. 
  • Proven ability to continuously reach and exceed sales goals. 

Job Description – eCommerce Manager 

  • Solid understanding of strategy development and project management. 
  • Ability to communicate results and status to multiple audiences. 

About VSSL 

VSSL wasn’t created by marketing focus groups in some boardroom, the idea came to our Founder, Todd Weimer, as an adventurous nine-year-old in the wild of Northern Canada. Todd hasn’t stopped packing critical outdoor gear into VSSLs ever since. Based in Abbotsford, BC, VSSL was founded in 2014 with the principle of designing modern tools for the outdoors. Virtually indestructible, completely watertight, and ultra-compact, we’ve engineered the ultimate “vessel” to help you conveniently carry your essential gear. VSSL is created with the hope that it will guide every adventurous soul to experience the freedom of the great outdoors with peace of mind. 

 

Full-time 
Marketing