Sales Associate

Snow Peak

General Summary:

Providing our customers with a unique shopping experience is our top priority. The Store Associate will be responsible for creating, and enhancing, our customer experience by demonstrating a “customer first” and “in-service” mindset to all visitors. They are the initial brand ambassador, responsible for generating sales by proactively engaging and connecting with our customers.

Essential Duties & Responsibilities:

Customer Responsibilities:

  • Creates an elevated, upbeat, welcoming experience for customers by being accessible at all times.
  • Drives and increases sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions.
  • Strengthens our presence in the community by encouraging customers to engage with the brand through our social networking sites and email list.
  • Educates customers on brand history, products, offers, promotions, and events.
  • Speaks with knowledge and confidence to customers about materials, styles, fit, fabrics, price and trends in the outdoor and fashion industry.
  • Maintains the cleanliness and organization of the sales floor, fitting rooms, window displays and cash-wrap areas to meet brand standards and merchandising guidelines at all times.
  • Processes customer transactions efficiently with knowledge of store policies and excellent point-of-sale/cash-handling accuracy.
  • Responsible for answering, returning, or forwarding phone calls/emails/voicemails daily; including notifying customers promptly in regards to restocked product and special orders.

    Internal Duties:

  • Contributes to a positive working environment by being social, approachable, joyful, respectful, responsible, and team oriented.
  • Ability to effectively work with our different internal teams and upper management, communicating all special order requests, customer concerns, product issues, or sales/event opportunities to the proper team member.
  • Self-motivated and can work efficiently without direct constant supervision, taking initiative in pursuing additional store projects of interest.
  • Is proactive in ongoing education regarding the company, monthly reports, stocked 3rd party brands, and the outdoor and fashion industries.
  • Provides support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
  • Executes all operational processes effectively and efficiently including: shipment processing, backstocking, replenishment, inventory counts, loss prevention, and cash handling.
  • Ensures the all back of house areas are neat, clean and organized at all times.

Previous experience in retail and cash handling preferred:

  • Ability to multitask and exercise good judgment when doing so
  • Strong organization and communication skills
  • Excellent time management and prioritization skills
  • Passion for the outdoors (Lifestyle or Adventure)
  • Interest in apparel fashion and trends

Position Requirements:

  • Must be available a minimum of 32 hours a week (including weekend availability)
  • Ability to work during morning and evening retail events as well as occasional holiday hours within given availability
  • Ability to participate in group camping trips, off-site training sessions, and/or overnight retreats
  • Demonstrates consistent strong customer-focused service on and off the sales floor
  • Handle all customer phone calls and emails with equal treatment to store customers
  • Communicates effectively with all types of customers and employees
  • Ability to receive feedback and take action when appropriate
  • Ability to follow written and verbal instructions and meet deadlines on tasks/projects
  • Ability to lift and carry 50 lbs and be on feet for multiple hours at a time including stair climbing
  • Upholds all company policies as outlined in both the Company & Departmental Handbook
Part Time
Portland, 410 NW 14th ave 97209