Customer Service Representative

Dovetail Workwear is a women’s workwear company whose mission is to encourage women to enter and succeed in non-traditional occupations. Through the creation of high-quality apparel, we provide tools that support women’s jobs and lives.

Position summary:

Dovetail Workwear is seeking a half-time, work-from-home customer service representative. This position plays a key role in customer communication and problem resolution, while supporting other roles by gathering and organizing information to resolve customer service issues. 

The position will be a regularly-scheduled 20-hour workweek, with some weekend coverage required. Schedule will be coordinated to ensure sufficient coverage and accommodate individual needs.

Responsibilities:

• Maintain excellent external customer service through professional communication, timely response to customer needs, and an overall high-touch, customer-centric approach. 
• Assist customers with inquiries around areas of concern, including but not limited to: product options, order status, sizing questions, availability of products, and processing defective items. Perform research to respond to inquiries related to products.
• Learn about our products at an in-depth level in order to provide meaningful information to customers.
• Use a variety of apps and tools to process customer inquiries, including but not limited to email, chat, phone, and other communication tools.
• Clearly communicate any areas of concern or issues to be resolved within established Customer Service escalation path in a timely manner.
• Communicate and coordinate with colleagues in other areas as necessary.

Requirements:

• Must have excellent communication skills and strong, customer-centric focus.
• Must be detail-oriented, with excellent written and verbal skills required.
• Ability to navigate through various computer systems, including MS Office, Google suite of products, Slack, and other technologies.
• 2-5 years general office, data entry, or customer service experience.
• Demonstrated self-starter with analytical and problem-solving skills

Preferred qualifications:

• Previous customer service experience
• Experience with Gorgias, Freshdesk, Zendesk, or other CRM system helpful but not required
• Previous knowledge of apparel industry helpful

Job type: part-time

Pay: $15/hour 

Benefits:

• Family-friendly culture with support of strong work-life balance
• Proven track record of company growth
• Potential for full-time position over time 

To apply:

Applicants can submit their resumes to jobs@dovetailworkwear.com.