Retail Associate

Snow Peak USA


The Retail Associate is a brand ambassador, generating sales by proactively engaging and connecting with our customers.


Status: Part Time
Compensation: $15 / hourly
Reports To: Store Manager
Schedule: Required availability on evenings, weekends, and holidays
Location: NW 23rd Portland, OR

What You’ll Do:

Retail Sales

Create an elevated, upbeat, welcoming experience for customers
Drive and increase sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions
Speak with knowledge and confidence to customers about materials, styles, fit, fabrics, price and trends in the outdoor and fashion industry.
Strengthen our brand presence by encouraging customers to engage with social networking sites and email list.
Educate customers on brand history, products, offers, promotions, and events
Process customer transactions efficiently with excellent point-of-sale/cash-handling accuracy
Handle customer service complaints, refunds, and questions, assuring customers are satisfied
Answer phone and email questions, including notifying customers promptly regarding restocked product and special orders
Day-to-day Operations

Maintain the cleanliness and organization of the sales floor, fitting rooms, window displays, cash-wrap areas, and back of house
Apply knowledge of retail KPIs to make decisions that drive achievement of established sales targets
Execute all operational processes effectively and efficiently including shipment processing, back stock replenishment, inventory counts, loss prevention
Ensure that health, safety, and security rules are followed

What You Need:

High school diploma or equivalent
Experience working in a retail environment
Extraordinary customer service
Basic mathematics and financial knowledge
Basic knowledge of operating personal computers, POS systems, and various software packages including MS office
Reliable and professional
Friendly and engaging with all types of people
Enthusiasm for a fast paced, high growth working environment
A creative mind with an ability to take initiative and be resourceful
A passion for the outdoors and the beneficial role it plays in people’s lives
The commitment to maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives

Nice to Have

Coursework or degree from a college or university
Experience in the outdoor or fashion industries
Experience using Shopify

Physical Requirements:

Prolonged periods standing
Ability to lift and carry up to 50 pounds
Communicate effectively with a diverse audience in person, by phone, and using computer

The Perks

A creative, fun, and dynamic work environment in beautiful Portland, Oregon
Employee discounts on incredible Snow Peak gear

Part Time